Cancellation & Booking Policies
CANCELLATION POLICY
To cancel a Surf Cycle class you reserved using a class credit, you may do so without penalty by canceling online, via the mobile app, or by emailing support@surf-cycle.com 12 or more hours prior to your scheduled class. This is considered an “early cancel” and therefore your
class credit will be returned to your account. If you cancel with 12 hours or less until your class start time this is considered a “late cancel,” and the credit used to reserve the class will be forfeited, or if you are on the unlimited classes plan you are subject to a $15 late cancel fee which will be charged to the card we have on file for you. If you do not have a working card on file, your account will be temporarily frozen until you update the card on file, at which time the late cancellation fee will be charged, and your account will be reinstated.
The use of Facebook Messenger, Instagram, text message, or methods outside of using the app, our website, or emailing us at support@surf-cycle.com are not acceptable cancellation methods.
NO-SHOW POLICY
Should you no-show to a Surf Cycle class you reserved using a class credit, this will be treated the same as a Late Cancel.
Please be aware that we release bikes EXACTLY two minutes before the start of class to those on the waitlist. If you are running late, please call the studio and speak with a front desk staff member to ensure we hold your bike. If you check in to class via the app and do not come to class, you’ll be charged in accordance with the details above.
WAITLIST POLICY
If you book multiple classes or waitlist multiple classes, you are solely responsible for canceling your classes within the bounds of the cancellation policy. Surf Cycle staff are not responsible for accidental bookings by clients or double bookings or double waitlisted classes made by clients.
Late cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings.
The system will auto-populate clients into class from the waitlist as other clients with confirmed spots cancel and bikes will be assigned as such. Surf Cycle staff will add walk-in, waitlisted clients in the order in which they were added to the waitlist by the computer system, top to bottom, and EXACTLY 2 minutes before the start of class. There is no waitlist priority given for early arrival.
If you are on the waitlist for a class and you get into the class 24 or more hours from class start time you will be notified and you will automatically be added to the class roster. If you no longer want to join the class it is your responsibility to cancel.
If you are added to a class from the waitlist when there are 24 hours or less until the class start time you will be contacted by a Surf Cycle staff member to be notified you now have a spot in the class. When Surf Cycle contacts you in this “24 hours or less” window, if you do not reply within 10 minutes Surf Cycle will contact the next person on the waitlist, but we do encourage you to contact us to see if the spot might still be available.
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